yuuka Privacy Policy
This page describes what we collect when you use yuuka and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what's necessary to run our platform, we don't sell your information to third parties, and we give you control over your data. Our commitment is to be transparent about our practices so you understand exactly what happens to your information.
We serve players across Indonesia — from Jakarta and Surabaya to Bandung, Medan, and Semarang — and we comply with data protection standards that apply to our operations. When you create an account on yuuka, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or withdraw your winnings, we collect specific information to verify your identity, process payments, and prevent fraud. This policy explains what we collect, how we use it, and your rights regarding that data.
Read on to understand our data practices, how we protect your information, and how to contact us if you have questions or concerns about your privacy on yuuka.
What Data We Collect on yuuka
We collect information in three categories: account data, transaction data, and activity data. Account data includes your email address, phone number, name, date of birth, and address — information you provide when you register on yuuka. We use this to verify your identity and comply with anti-money-laundering regulations. Transaction data includes payment method details, deposit and withdrawal records, and the amounts involved. We collect this to process your payments, reconcile accounts, and detect suspicious activity.
Activity data covers your gameplay — which games you play, your wagers, results, and timestamps. We use this to calculate your loyalty tier, weekly cashback, and referral rewards. We also track your login history and device information to protect your account from unauthorized access. None of this data is sold to third parties. We use it only to operate yuuka, improve our service, and comply with legal obligations.
How We Use Your Data
We use your data for five main purposes. First, we verify your identity and comply with legal requirements — this is non-negotiable and protects both you and yuuka. Second, we process your deposits and withdrawals through payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Third, we calculate your loyalty rewards — your weekly cashback, tier progression, and referral bonuses depend on accurate activity tracking. Fourth, we detect and prevent fraud, money laundering, and account abuse. Fifth, we improve our platform by analyzing gameplay patterns and user feedback.
We do not use your data for marketing without your consent. We do not share your personal information with third parties except where required by law or necessary to process your payments. Our payment processors see only the information they need to complete transactions — they don't receive your full account history or gameplay data.
Third-Party Processors and Data Sharing
Our payment processors — the companies that handle mobile banking, local payment, online payment, e-wallet, and bank transfers — receive your transaction data to complete deposits and withdrawals. These processors operate under their own privacy policies and data protection standards. We require them to protect your data and use it only for payment processing. We do not control their practices, but we choose partners that meet industry security standards.
We may share aggregated, anonymized data with analytics providers to understand how yuuka is used. This data cannot identify you personally. We may also disclose your information if required by law — for example, if a court orders us to provide account records or if we detect illegal activity. In such cases, we comply with legal requirements while protecting your privacy to the extent possible.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track your activity on yuuka. Cookies are small files stored on your device that help us recognize you when you return. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). You can disable cookies in your browser settings, but this may limit your ability to use yuuka fully.
We also use analytics tools to understand how players interact with our platform. These tools track page views, clicks, and gameplay patterns. This information helps us improve yuuka's interface and identify technical issues. We do not use this data to profile you or make automated decisions about your account.
Your Rights Regarding Your Data
You have the right to access your data, correct inaccuracies, and request deletion subject to legal requirements. You can download your account information, including your transaction history and activity records, through your yuuka dashboard. If you find errors in your personal information, contact our support team and we'll correct them. You can request deletion of your account, though we may retain some data for legal compliance or fraud prevention.
You have the right to object to certain uses of your data — for example, you can opt out of analytics tracking or marketing communications. You can also request that we limit how we use your information. To exercise these rights, contact us using the details below. We'll respond to your request within standard timeframes and explain any limitations on our ability to comply.
Your data belongs to you. We collect it only to operate yuuka fairly and securely, and we protect it with the same care we'd want for our own information.
Data Security on yuuka
We protect your data using industry-standard encryption and security practices. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed and never stored in plain text. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. Our servers are hosted by trusted providers with physical security measures and backup systems.
Despite our efforts, no system is completely secure. We cannot guarantee that your data will never be compromised. If we discover a security breach, we'll notify you promptly and take steps to minimize harm. We encourage you to use a strong, unique password for your yuuka account and enable two-factor authentication if available.
How Long We Keep Your Data
We retain your account data for as long as your account is active. After you close your account, we keep transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering regulations. We delete activity data (gameplay records, login history) after two years unless we need it for legal or fraud-prevention purposes. If you request account deletion, we'll remove your personal information within 30 days, subject to legal retention requirements.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team. You can submit a privacy request through your yuuka account dashboard or email us directly. We'll respond to your inquiry within 14 days and provide clear explanations of our practices. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Our services are available only where local law permits. We encourage you to verify that access and use comply with your jurisdiction's regulations. For more information about yuuka's terms and policies, visit our Terms and Conditions or Legal NoticeIf you have account or technical questions, check our FAQ section or contact support through your dashboard.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you by email or through a prominent notice on yuuka. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you stay informed about how we protect your data.
This privacy policy was last updated and applies to all users of yuuka. We're committed to maintaining your trust through transparent, fair data practices. Thank you for using yuuka — we take your privacy as seriously as you do.